1iota Help Center

Questions about a particular show?

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I can't log in, and I can't reset my password.

You're unable to log in, and you aren't receiving the password reset emails. No problem -- please write an email to support@1iota.com...

What is the request queue?

You're unable to log in, and you aren't receiving the password reset emails. No problem -- please write an email to support@1iota.com...

Are tickets really free?

Tickets are free! 1iota tickets are non-transferable and not for sale. The e-ticket holder must be present at check-in with valid photo ID.

I have an e-ticket for my fan experience, is my admission guaranteed?

No, tickets are issued in excess of capacity; therefore, a ticket may not guarantee admittance. 1iota is not responsible for any...

Is admission guaranteed if I receive a ticket(s)?

No, tickets are issued in excess of capacity; therefore, a ticket may not guarantee admittance. 1iota is not responsible for any...

I can't attend. Can I give my ticket to a friend to go in my place?

No, 1iota tickets are not transferable. The fan that originally requested the ticket must attend and present a valid photo ID to...

Browse Help Sections

What is 1iota?

Is it really free? Yes. Learn more about how 1iota works.

My Account

Find answers and assistance related to your account or member profile.

My Requests

Learn more about how the request process works, what "Invited" means, and more.

Fan Experiences: What to expect

You've got tickets. Now what? Learn more about check-in, virtual events, security policies, COVID testing procedures, and more.

Accessibility

1iota is committed to ensuring individuals with disabilities are provided full and equal enjoyment of 1iota's services and goods.

1iota Values

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Accessible to All
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